Terms of service

Warranty & Satisfaction Policy

We stand behind the quality of our products. We offer replacements for manufacturing defects within 30 days of purchase. All requests are subject to a fair case-by-case evaluation. Please note that this warranty does not cover misuse, improper washing, or natural wear and tear.

 

General Conditions

To be eligible for any service, warranty claim, or return, items must meet the following strict conditions:

  • Items must be unused, unwashed, undamaged, and odor-free.

  • Items must be in their original condition and packaging.

ETHOS reserves the right to deny requests if these conditions are not met.

 

Official Support Channel

For all support, inquiries, returns, exchanges, or warranty questions, you must contact us EXCLUSIVELY through our official line: contracts@ethosminimalismofuncional.com

 

Availability & Response Time

 

  • Availability: You may contact us 24/7.

  • Response Time: We aim to respond within 24 business hours.

  • Support Hours: Monday - Friday: 9:00 AM - 5:00 PM CST.